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Understanding customer expectation and their role in transport and mobility

Challenge/Domain
Challenge: 
Meeting Societal and Market Needs
Domain category: 
Knowledge
Enabler
Enabler: 
Understanding customer expectation and their role in transport and mobility
Cluster of enablers: 
Creating the Basics
Capability
Capability: 
To analyse the link between customer expectations and safety
R&I needs: 
Investigate for each customer profile, their assessment/views on safety and risk.
Achievements
2020: 
Customer current and future (timeframe 15 years) expectation and individual trade-off policies towards safety on one hand and the acceptance of potential additional cost or inconvenience on the other is clearly understood
2035: 
Customer current and future (timeframe 15 years) expectation and individual trade-off policies towards safety on one hand and the acceptance of potential additional cost or inconvenience on the other is clearly understood (update)
2050: 
Customer current and future (timeframe 15 years) expectation and individual trade-off policies towards safety on one hand and the acceptance of potential additional cost or inconvenience on the other is clearly understood (update)

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