2020:
Customer expectation towards an integrated door-to-door journey involving air transport as well as customers role in planning and execution of travel are clearly understood in all its variety and form a solid basis for the development of transportation systems and services.
2035:
Customer expectation towards an integrated door-to-door journey involving air transport have been updated and reviewed based on customer satisfaction surveys and current developments. Customer roles to be re-assessed and validated (e.g. for effects of new technology and their use patterns).
2050:
The industry has access to regularly updated and validated data on customer expectation regarding an integrated door-to-door journey involving air transport as well as their intended role models
