Travel Management - User oriented travel management tools for use by agents, airlines, passengers as

Challenge/Domain
Challenge: 
Meeting Societal and Market Needs
Domain category: 
Policy
Enabler
Enabler: 
Travel Management - User oriented travel management tools for use by agents, airlines, passengers as well as freight operators, taking account of all operational factors, travel preferences and price.
Cluster of enablers: 
Travel Process Management
Capability
Capability: 
Accountability and responsibility while split between the different stakeholders involved in the whole journey is perceived as single accountability to the customer / Allocation of cost against services and stakeholders
Sub capability: 
n/a
R&I needs: 
Legislation to identify and make accountable suppliers of service on each leg of the intermodal journey
Achievements
2020: 
Methodology and procedures to have a single accountability and responsibility towards the customer have been set up, 35 % of journeys have single accountability and responsibility although their trip involves more than one stakeholder Travel agencies are the single face to the customer in case of a disruption. Travel agencies will take all necessary steps to minimise the costs and reasonable compensation for the customer whose journey got disrupted. Multi-modal clearing / settlement system should be designed to facilitate this process (revenue and cost allocation). Starting Air/Travel agency/Rail
2035: 
50 % of journeys have single accountability and responsibility although their trip involves more than one stakeholder The carrier whose failure to offer the contracted service automatically takes over the responsibility for getting the customer to his/her destination and takes over reasonable costs but also savings by the rerouting of the customer. The customer may choose from different service levels, which guarantee and contracted arrival time with different thresholds and compensations. Multi-modal clearing / settlement system designed to facilitate this process (revenue and cost allocation). Starting Air/Travel agency/Rail
2050: 
95 % of journeys have single accountability and responsibility although their trip involves more than one stakeholder Travel disruption compensation is based on the actual and scheduled time of arrival difference and service level difference incurred on the customer. Multi-modal clearing / settlement system designed to facilitate this process (revenue and cost allocation).
Key Performance Indicator: 
% of journeys that have single accountability and responsibility although their trip involves more than one stakeholder

home

About ACARE