Disruption and Recovery Management - Customer-oriented journey disruption management and recovery me

Challenge/Domain
Challenge: 
Meeting Societal and Market Needs
Domain category: 
Concepts
Enabler
Enabler: 
Disruption and Recovery Management - Customer-oriented journey disruption management and recovery mechanisms
Cluster of enablers: 
Travel Process Management
Capability
Capability: 
Alternative intermodal journey recommendations
Sub capability: 
n/a
R&I needs: 
Develop & implement system to identify and recommend real-time, automated, suitable alternative journey / route proposal in case of disruptions based on user preferences
Achievements
2020: 
Exchange of information between service providers and relevant databases with trip dossier and disrupted services facilitated. Most critical transport services to ensure this is addressed short term identified/ ranked Methodologies of common use to provide alternatives of intermodal journey in case of relevant disruptions (minimum set at the beginning taking into account location, context, and traveller preferences) established / researched Alternative travel proposals are sent to the customer automatically sufficiently in advance in case of potential disruptions for 50 % of the monitored journeys
2035: 
Standardized methodologies of common use to provide alternatives of intermodal journey in case of relevant disruptions Expanded number of transport services that represent an alternative // Recommendation takes into account additional criteria to provide more relevant recommendation Alternative travel proposals are sent to the customer automatically sufficiently in advance in case of potential disruptions for 75 % of the monitored journeys
2050: 
Notification process fully automated and a sound coverage achieved in terms of: -        the provision of alternative intermodal journey with a wider coverage in terms of transportation alternatives -        the reach to travellers Alternative travel proposals are sent to the customer automatically sufficiently in advance in case of potential disruptions for 95 % of the monitored journeys
Key Performance Indicator: 
% of monitored and potentially disrupted journeys where alternative travel proposals covering the entire route from the current position to the final destination are sent to the customer automatically sufficiently in advance

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