Disruption and Recovery Management - Customer-oriented journey disruption management and recovery me

Exchange of information between service providers and relevant databases with trip dossier and disrupted services facilitated. Most critical transport services to ensure this is addressed short term identified/ ranked Methodologies of common use to provide alternatives of intermodal journey in case of relevant disruptions (minimum set at the beginning taking into account location, context, and traveller preferences) established / researched Alternative travel proposals are sent to the customer automatically sufficiently in advance in case of potential disruptions for 50 % of the monitored journeys

Standardized methodologies of common use to provide alternatives of intermodal journey in case of relevant disruptions Expanded number of transport services that represent an alternative // Recommendation takes into account additional criteria to provide more relevant recommendation Alternative travel proposals are sent to the customer automatically sufficiently in advance in case of potential disruptions for 75 % of the monitored journeys

Notification process fully automated and a sound coverage achieved in terms of: -        the provision of alternative intermodal journey with a wider coverage in terms of transportation alternatives -        the reach to travellers Alternative travel proposals are sent to the customer automatically sufficiently in advance in case of potential disruptions for 95 % of the monitored journeys