2020:
Technical capabilities that enable to identify/track and prioritize critical operational disruption (unexpected road traffic congestion, flight delay or cancellation, public transit service disruption…) researched and developed
Data & communication infrastructure built up or creation facilitated to:
1. collect and store:
- trip dossier with relevant information to identify where traveller is located
- incoming data from those services that have been disrupted
2. Distribute relevant information
Most commonly used notification channels by travellers (e.g. mobile, email, service operator, call centre) identified
50% of customers may be notified/are accessible to be notified in real-time about relevant operational disruptions
2035:
Number of operational disruptions to be identified/ prioritized/ tracked in accordance with traveller preferences expanded
Automated notifications process sent out to the customer in case of any disruption potentially impacting the customer contracted journey
Better coverage of notification than previous years reached by enlarging the number of notification channels and the geographies
75% of customers may be notified/are accessible to be notified in real-time about relevant operational disruptions
2050:
Number of operational disruptions to be identified/ prioritized/ tracked in accordance with traveller preferences expanded
90% (number tbd) of customers may be notified/are accessible to be notified in real-time about relevant operational disruptions
