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› Disruption and Recovery Management - Customer-oriented journey disruption management and recovery me
Disruption and Recovery Management - Customer-oriented journey disruption management and recovery me
Challenge/Domain
Challenge:
Meeting Societal and Market Needs
Domain category:
Knowledge
Enabler
Enabler:
Disruption and Recovery Management - Customer-oriented journey disruption management and recovery mechanisms
Cluster of enablers:
Travel Process Management
Capability
Capability:
Door-to-door journey (departure to arrival) monitoring, control & visibility and disruption detection
Sub capability:
n/a
R&I needs:
Develop the methodology and standards for the exchange of travel data to other service providers as basis for early disruption detection
Achievements
2020:
Concept for the monitoring of journey progress (e.g. cargo / passengers may still be on a different transportation mode not belonging to that stakeholder) is established, interfaces between some modes realised 50% of intermodal journeys are monitored real-time
2035:
All transport modes and stakeholders provide customer journey progress data to other modes affected, journey reconfiguration options are being proposed for most trips 75% of intermodal journeys are monitored real-time
2050:
Evolution 2035 & implementation of journey reconfiguring options across all modes & for all trips if required, 95% of intermodal journeys are monitored real-time
Key Performance Indicator:
% of intermodal journeys that are monitored real-time % of correctly identified journey disruptions
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FlightPath 2050 Goals
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