You are here

Home › Disruption and Recovery Management - Customer-oriented journey disruption management and recovery me

Disruption and Recovery Management - Customer-oriented journey disruption management and recovery me

Challenge/Domain
Challenge: 
Meeting Societal and Market Needs
Domain category: 
Knowledge
Enabler
Enabler: 
Disruption and Recovery Management - Customer-oriented journey disruption management and recovery mechanisms
Cluster of enablers: 
Travel Process Management
Capability
Capability: 
Door-to-door journey (departure to arrival) monitoring, control & visibility and disruption detection
Sub capability: 
n/a
R&I needs: 
Develop the methodology and standards for the exchange of travel data to other service providers as basis for early disruption detection
Achievements
2020: 
Concept for the monitoring of journey progress (e.g. cargo / passengers may still be on a different transportation mode not belonging to that stakeholder) is established, interfaces between some modes realised 50% of intermodal journeys are monitored real-time
2035: 
All transport modes and stakeholders provide customer journey progress data to other modes affected, journey reconfiguration options are being proposed for most trips 75% of intermodal journeys are monitored real-time
2050: 
Evolution 2035 & implementation of journey reconfiguring options across all modes & for all trips if required, 95% of intermodal journeys are monitored real-time
Key Performance Indicator: 
% of intermodal journeys that are monitored real-time % of correctly identified journey disruptions

home

About ACARE