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From Airports to Air Transport Interface Nodes - Design of more efficient and effective air transpor

Challenge/Domain
Challenge: 
Meeting Societal and Market Needs
Domain category: 
Knowledge
Enabler
Enabler: 
From Airports to Air Transport Interface Nodes - Design of more efficient and effective air transport interface nodes, including their systems and processes
Cluster of enablers: 
Aviation
Capability
Capability: 
New vision of services / leading to positive travel experience
Sub capability: 
Customer information, guidance, and travel services
R&I needs: 
Use of customer information to minimise (eradicate) queuing.
Achievements
2020: 
40% of the services at an airport are passenger centric Building on results of capabilities 1 & 2 much of stress- and hassle factors of passengers are removed. This opens room for new and innovative services for the customers. Research into this also using results of ‘Creating the Basis’ enabler 'Customer role and expectation in transport and mobility' into new services and market opportunities performed, concept available
2035: 
70% of the services at an airport are passenger centric Evolution 2020, results implemented, further research into new services
2050: 
90% of the services at an airport are passenger centric Evolution 2035, results implemented, further research into new services
Key Performance Indicator: 
% of passenger centric services at airports % removal of stress- and hassle factors for passengers Implementation of new and innovative services for the customers

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