2020:
25% reduced process time between check in and boarding at airport
25% of the passengers are informed with relevant information, on time and in control about to door to door journey
Turnaround time reduced with 20% by using new handling concepts
Reduction of customer complaints by at least 10% in the areas:
* Simplicity of check-in process
* Convenience of security process
* Speed of baggage delivery and baggage loss/damage
* Flight punctuality
* Time from check-in to boarding
* Intrusive security procedures
Advanced Airport system Modelling capabilities defined, concept for the improvements of passengers, freight and baggage processes especially with regard to improving predictability and reducing process complexity and to achieving a seamless process and their feasibility available, policies adopted and endorsed
50% of Airports and 50% of Airlines have specific services for elderly / disabled passengers with regard to comfort, ease of use of information, assistance
2035:
50% reduced process time between check in and boarding at airport
75% of the passengers are informed with relevant information, on time and in control about to door to door journey
Turnaround time reduced with 30% by using new handling concepts
Items relating to dissatisfaction are improved versus 2020 by halving of customer complaints.
Advanced Airport system Modelling capabilities available, Improvements of passengers, freight and baggage processes especially with regard to achieving a seamless process implemented, predictability of process times improved by a factor of 2, process times halved, standards are constantly evolving, new service concepts enabled, supported by policies and regulation
75% of Airports and 100% of Airlines offer specific services for elderly/disabled passengers with regard to comfort, ease of use of information, assistance
2050:
75% reduced process time between check in and boarding at airport
95% of the passengers are informed with relevant information, on time and in control about to door to door journey
Turnaround time reduced with 40% by using new handling concepts
Items relating to dissatisfaction are improved versus 2035 by halving of customer complaints
Advanced Airport system Modelling capabilities available, Improvements of passengers, freight and baggage processes especially with regard to achieving a seamless process implemented, predictability of process times improved by a factor of 2 compared to 2035, process times halved, standards are constantly evolving, new service concepts enabled, supported by policies and regulation
100% of Airports and 100% of Airlines offer specific services for elderly/disabled passengers with regard to comfort, ease of use of information, assistance