Assessment of mobility choices - Methodologies for unbiased assessment of the different modes of tra

Challenge/Domain
Challenge: 
Meeting Societal and Market Needs
Domain category: 
Knowledge
Enabler
Enabler: 
Assessment of mobility choices - Methodologies for unbiased assessment of the different modes of transport, enabling customers to make informed travel decisions
Cluster of enablers: 
Travel Process Management
Capability
Capability: 
Metric which allows for comparison of different transportation modes according to relevant criteria (cost, carbon, emissions, time, …)
Sub capability: 
Metric for passenger satisfaction
R&I needs: 
Identify critical criteria to measure passenger satisfaction
Achievements
2020: 
2015: Indicators and scoring concept for metric available (Metrics relating to the usability of the tool, completeness and thoroughness of information available, customer satisfaction relating to potential disruptions.); distribution and implementation strategy for metric available Metric is used by 50% of the customers.
2035: 
Metric is used by 75% of customers and at least 50% of the customers find it beneficial.
2050: 
Metric is known by 90% of customers and at least 70% of the customers find it beneficial.
Key Performance Indicator: 
Availability of metric which allows for comparison of different transport modes % of customers using metric

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