From Airports to Air Transport Interface Nodes - Design of more efficient and effective air transpor

Challenge/Domain
Challenge: 
Meeting Societal and Market Needs
Domain category: 
Knowledge
Enabler
Enabler: 
From Airports to Air Transport Interface Nodes - Design of more efficient and effective air transport interface nodes, including their systems and processes
Cluster of enablers: 
Aviation
Capability
Capability: 
Optimised Process for passenger, baggage, freight (time, seamlessness, convenience, predictability, etc)
Sub capability: 
Passenger / baggage / freight process
R&I needs: 
Define information exchange requirements and data management technology
Achievements
2020: 
25% reduced process time between check in and boarding at airport 25% of the passengers are informed with relevant information, on time and in control about to door to door journey Turnaround time reduced with 20% by using new handling concepts Reduction of customer complaints by at least 10% in the areas: * Simplicity of check-in process * Convenience of security process * Speed of baggage delivery and baggage loss/damage * Flight punctuality * Time from check-in to boarding * Intrusive security procedures Advanced Airport system Modelling capabilities defined, concept for the improvements of passengers, freight and baggage processes especially with regard to improving predictability and reducing process complexity and to achieving a seamless process and their feasibility available, policies adopted and endorsed 50% of Airports and 50% of Airlines have specific services for elderly / disabled passengers with regard to comfort, ease of use of information, assistance
2035: 
50% reduced process time between check in and boarding at airport 75% of the passengers are informed with relevant information, on time and in control about to door to door journey Turnaround time reduced with 30% by using new handling concepts Items relating to dissatisfaction are improved versus 2020 by halving of customer complaints. Advanced Airport system Modelling capabilities available, Improvements of passengers, freight and baggage processes especially with regard to achieving a seamless process implemented, predictability of process times improved by a factor of 2, process times halved, standards are constantly evolving, new service concepts enabled, supported by policies and regulation 75% of Airports and 100% of Airlines offer specific services for elderly/disabled passengers with regard to comfort, ease of use of information, assistance
2050: 
75% reduced process time between check in and boarding at airport 95% of the passengers are informed with relevant information, on time and in control about to door to door journey Turnaround time reduced with 40% by using new handling concepts Items relating to dissatisfaction are improved versus 2035 by halving of customer complaints Advanced Airport system Modelling capabilities available, Improvements of passengers, freight and baggage processes especially with regard to achieving a seamless process implemented, predictability of process times improved by a factor of 2 compared to 2035, process times halved, standards are constantly evolving, new service concepts enabled, supported by policies and regulation 100% of Airports and 100% of Airlines offer specific services for elderly/disabled passengers with regard to comfort, ease of use of information, assistance
Key Performance Indicator: 
% process reduction time and increase in predictability between check in and boarding at airport % process reduction time and increase in predictability between arrival and departure of freight at airports % of passengers informed with relevant information, on time and in control about to door to door journey % reduction of aircraft turnaround times by using new handling concepts % reduction of aircraft manouvering and waiting times at airports % reduction of customer notifications in the areas: * Simplicity of check-in process * Convenience of security process * Waiting times * Speed of baggage delivery and baggage loss/damage * Flight punctuality * Time from check-in to boarding * Intrusive security procedures * Ease of movement through airports % increase of availability of specific services for various passenger groups (e.g. elderly / disabled passengers) with regard to comfort, ease of use of information, assistance

home

About ACARE